Responsible Gaming at rp55 — Play Smart, Stay in Control
rp55 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. Our Responsible Gaming programme gives every player in Bangladesh the tools, information and support they need to keep their gaming experience healthy, balanced and within their own limits. Here you will find everything rp55 offers to help you stay in control.
rp55 Takes Responsible Gaming Seriously
At rp55, we take our duty of care toward every player on our platform seriously. Gambling is a legal, regulated form of adult entertainment enjoyed by millions of people across Bangladesh and the wider Asia region. The vast majority of players engage with cricket betting, live casino games, slots and card games responsibly and within their personal means. However, rp55 recognises that for a minority of players, gambling can develop into a problematic behaviour with real financial and emotional consequences.
Our Responsible Gaming framework is built around four core pillars: prevention (ensuring players have access to information before problems develop), control (providing practical tools that let players manage their own gambling activity), detection (monitoring account activity to identify early signs of problem gambling), and support (connecting players who need help with our customer support team and appropriate assistance).
rp55 does not target vulnerable individuals and does not encourage players to chase losses or gamble beyond their financial means. All rp55 promotional communications are designed with responsible messaging in mind. rp55 maintains a strict minimum age policy of 21 years — no individual under the age of 21 may open an rp 55 account or access any real-money game or betting market on the platform.
If at any point you feel that your gambling is no longer purely for entertainment — if you are spending more than you can afford, gambling to escape stress, or finding it difficult to stop — please use the tools and contact details on this page to get help immediately. rp55's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
What We Stand For
Adults Only — 21+ Policy
Every rp55 account undergoes age verification at registration. Players must confirm they are 21 years or older. rp55 performs KYC checks and may request identity documents to validate age at any point. Accounts that cannot confirm eligibility are suspended immediately.
Gambling as Entertainment, Not Income
rp55 actively encourages players to treat gambling as a leisure activity — not a strategy for generating income or recovering financial losses. Never bet more than you are comfortable losing, and always set a personal budget before you start playing.
Transparent Odds and Fair Play
All games on rp55 are supplied by certified providers — including Pragmatic Play, Evolution Gaming, NetEnt and Spribe — whose RNG systems and live game feeds are independently audited for fairness. The house edge on every game type is documented so players can make informed decisions.
Take Control of Your Gaming
rp55 provides a suite of practical self-management tools available directly through your account settings. All tools are free to use and take effect immediately upon activation.
Deposit Limits
Set a maximum BDT deposit amount per day, per week, or per month. Once your chosen limit is reached, no further deposits can be processed until the limit period resets. Deposit limits can be lowered at any time with immediate effect. Increasing a deposit limit requires a 48-hour cooling-off period before the new higher limit takes effect — this built-in delay protects players from impulsive decisions during losing streaks.
Session Time Limits
Define a maximum duration for each gaming session. When your set time is reached, rp55 will display a session summary showing your net gaming activity and prompt you to take a break. You can choose session limits of 30 minutes, 1 hour, 2 hours, or set a custom duration. This tool is particularly helpful for cricket betting sessions during BPL and IPL tournaments, where match schedules can make it easy to lose track of time.
Time-Out / Cooling-Off Period
If you feel you need a short break from gambling, activate a time-out that temporarily closes your rp55 account for 24 hours, 7 days, or 30 days. During a time-out your account login is disabled, no deposits can be made, and all pending bonuses are paused. Time-outs are reversible after the selected period ends — unlike self-exclusion, they are designed as a short-term reset tool.
Self-Exclusion
Self-exclusion is rp55's most powerful responsible gaming tool and is intended for players who feel their gambling has become problematic. A self-exclusion closes your account for a minimum period of 6 months, up to a permanent lifetime exclusion. During self-exclusion, your account cannot be reopened under any circumstances for the duration of the exclusion period. All remaining balance will be returned to your registered bKash, Nagad or bank account. To activate self-exclusion, contact our support team at [email protected].
Loss Limits
In addition to deposit limits, rp55 allows players to set a maximum loss threshold per day, week, or month. Once your net losses reach the threshold you have configured, your account is automatically restricted from placing further bets until the limit period resets. Loss limits are an effective tool for players who want to ensure their gambling stays firmly within a personal entertainment budget measured in BDT.
Marketing Opt-Out
Players who prefer not to receive promotional communications — including bonus offers, seasonal promotions tied to Eid or Durga Puja, and BPL cricket betting specials — can opt out of all rp55 marketing at any time. Email [email protected] with the subject line "Marketing Opt-Out" or adjust your notification preferences directly in your account settings. Opting out of marketing has no effect on your ability to use the platform or claim standard welcome offers.
Recognising Problem Gambling
Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships or mental wellbeing. Recognising the warning signs early is the first step toward getting back in control.
Chasing Losses
Continuing to gamble — or increasing bet sizes — in an attempt to recover money you have already lost is one of the clearest warning signs of problem gambling. Every bet is an independent event; past losses do not influence future outcomes.
Gambling Beyond Your Means
If you are using money set aside for rent, groceries, bKash/Nagad payments for family, or other essential expenses to fund gambling activity, this is a serious warning sign that requires immediate action.
Inability to Stop
Feeling unable to walk away from a gaming session even when you intended to stop — or repeatedly failing to stick to limits you set for yourself — indicates a loss of control that should be addressed promptly using rp55's time-out or self-exclusion tools.
Gambling to Escape
Using gambling as a way to escape stress, anxiety, family problems or difficult emotions at work or in daily life in Dhaka, Chittagong or elsewhere is a risk factor for developing problem gambling. Healthy coping strategies should always come first.
Hiding Gambling from Others
Lying to family members, friends or colleagues about how much time or money you spend gambling, or feeling the need to conceal your gaming activity, is a sign that gambling may be causing harm to your relationships and overall wellbeing.
Neglecting Responsibilities
If gambling is causing you to neglect work duties, family responsibilities, studies, or important daily commitments — particularly during peak sporting seasons like the BPL or IPL — it is time to pause and reassess your relationship with gambling.
Are You Gambling Responsibly?
Take a moment to honestly reflect on the following questions. If you answer "yes" to two or more of these questions, we strongly encourage you to use rp55's player protection tools or reach out to our support team for guidance.
You Are Not Alone
If your answers to the self-assessment suggest that gambling may be becoming a problem, please act now. Reaching out early makes recovery significantly easier.
Step 1 — Activate a Time-Out or Self-Exclusion
Log in to your rp55 account and navigate to the Responsible Gaming section of your account settings. From there you can immediately activate a cooling-off period or request a full self-exclusion. For self-exclusion requests, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username. Your account will be closed within 2 hours of your request being received.
Step 2 — Talk to Our Support Team
rp55's customer support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. Contact us via live chat (available 24/7 through the platform) or email [email protected]. You will never be judged for raising a concern about your gambling. Our team can help you activate limits, process self-exclusion, arrange balance refunds, and point you toward professional support resources.
Step 3 — Seek Professional Support
If you feel you need professional counselling or support for gambling-related problems, please speak with a qualified mental health professional or counsellor in your area — available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and other cities across Bangladesh. Professional guidance can make a meaningful difference and rp55 encourages any player who needs help to pursue it without delay.
Contact rp55 for Responsible Gaming Help
Our support team is always available. If you have a concern about your own gambling or about another person's gambling behaviour on rp55, please reach out through any of the channels below.
Email Support
Send your responsible gaming request or self-exclusion request to [email protected]. Use subject line "Responsible Gaming" for fastest routing. We respond within 2 hours on all responsible gaming emails.
Message our team directly on +880 1700 000000. WhatsApp support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays and during major sporting events.
Live Chat
Access rp55's live chat feature directly from within the platform at any time. Our live chat agents are trained in responsible gaming support and can activate protective tools on your behalf immediately during the chat session.
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Enjoy rp55 — Responsibly and on Your Terms
Set your limits, play within your budget, and enjoy everything rp55 has to offer — cricket betting, live casino, slots, and more — all in BDT, all in English, all at your pace.
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